Privacy Policy | PrintForge

PrintForge Technologies ("PrintForge," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our 3D printing, rapid prototyping, custom design, and related services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site or use our services.

1. Information We Collect

1.1 Personal Information You Provide

We may collect the following types of personal information when you interact with us:

Contact details: Name, email address, phone number, company name, job title, and shipping/billing address.
Account credentials: Username and password if you create an account on our platform.
Project files: 3D models (STL, STEP, OBJ, etc.), technical drawings, and design specifications you upload for quotation or manufacturing.
Communication records: Messages sent through contact forms, email correspondence, and customer support interactions.
Payment information: Credit card details, bank account numbers, or other financial data processed securely by our payment providers. PrintForge does not store full payment card numbers.

1.2 Information Collected Automatically

When you access our website, we automatically collect certain information:

Log data: IP address, browser type, operating system, referring/exit pages, date/time stamps, and clickstream data.
Device information: Device type, screen resolution, and unique device identifiers.
Usage data: Pages visited, time spent on pages, links clicked, and interaction patterns.
Cookies and similar technologies: Session cookies, persistent cookies, and web beacons (see Section 5).

2. How We Use Your Information

We use the collected information for the following purposes:

Service delivery: To process quotes, manufacture parts, manage orders, and ship products.
Communication: To respond to inquiries, send order updates, provide technical support, and deliver marketing communications (with consent).
Improvement: To analyze usage trends, improve website functionality, and develop new services.
Security: To detect and prevent fraudulent transactions, unauthorized access, and other illegal activities.
Legal compliance: To comply with applicable laws, regulations, and legal processes.

We will not use your personal information for purposes other than those described in this policy without your explicit consent.

3. How We Share Your Information

We may share your information with third parties in the following situations:

Service providers: Third-party vendors who assist with payment processing, shipping, cloud hosting, email delivery, and analytics. These providers are contractually bound to protect your data.
Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
Legal obligations: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
With your consent: We may share your information for any other purpose with your explicit permission.

We do not sell your personal information to third parties for their direct marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

Encryption of data in transit (TLS 1.3) and at rest (AES-256).
Regular security assessments and penetration testing.
Access controls and authentication mechanisms.
Employee training on data protection and confidentiality.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect usage data. The types of cookies we use include:

Essential cookies: Necessary for website functionality (e.g., session management, shopping cart).
Analytics cookies: Help us understand how visitors interact with our site (Google Analytics).
Functional cookies: Remember your preferences and improve user experience.
Marketing cookies: Track visits across websites for targeted advertising (only with consent).

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. For more information, see our Cookie Policy.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Retention criteria include:

Active accounts: Information is retained while your account is active.
Completed orders: Order records and related files are kept for 7 years for tax and legal purposes.
Marketing consent: Contact details are retained until you withdraw consent.
Website analytics: Anonymized data may be retained indefinitely.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Rectification: Correct any inaccurate or incomplete data.
Erasure: Request deletion of your data ("right to be forgotten").
Restriction: Limit the processing of your data under certain circumstances.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interests or direct marketing.
Withdraw consent: Withdraw previously given consent at any time.

For residents of the European Economic Area (EEA) and the United Kingdom, these rights are provided under the General Data Protection Regulation (GDPR). For California residents, rights are provided under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us using the details in Section 10.

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information. If you believe a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own, including the United States, where our servers are located. We ensure that such transfers comply with applicable data protection laws through standard contractual clauses, binding corporate rules, or other approved mechanisms. By using our services, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be posted on this page with a revised "Last updated" date. We will notify you of material changes via email or a prominent notice on our website prior to the change becoming effective. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@printforge.com
Address: PrintForge Technologies, 123 Innovation Drive, Wilmington, DE 19801, USA
Phone: +1 (555) 123-4567
Data Protection Officer: dpo@printforge.com

For EEA and UK residents, you have the right to lodge a complaint with your local supervisory authority.